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Important Clarifications and Conditions

To avoid any misinterpretation, please review these clarifications regarding our products, services, and offers.

Definition

What is meant by "energy-efficient windows"?

The term refers to windows with thermally insulating profiles and low-E double-glazed panes, which significantly reduce heat loss. Efficiency depends on the certified energy class (A++ is the best).

Offer

Do the displayed prices include installation?

No, the prices shown are for the products themselves. The cost of professional installation is calculated separately, after an on-site assessment, and is included in the final offer.

Warranty

What does the warranty cover for windows?

The standard warranty covers material and manufacturing defects for a period of 10 years. The warranty for the seal and operation of mechanical components is 5 years. Full details in the Terms and Conditions.

Delivery

How is the delivery timeframe determined?

The delivery timeframe (on average 2-4 weeks) starts from order and deposit confirmation. It can be influenced by order complexity and material availability. We will inform you in advance.

Rights

Can I cancel an order after confirmation?

Yes, in accordance with consumer rights legislation. Cancellation is possible within 14 days of confirmation, with a full refund of the deposit, if production has not started. Please consult the Return Policy.

Contact

Where can I find the official contact details?

The official address is: Str. Constantin Brâncuși nr. 9, bl. 5, et. 60, ap. 6. For support: 0750208131 or info@rjmwindows.com. We respond within a maximum of 24 working hours.

Our Location

Come visit us

AddressStr. Constantin Brâncuși nr. 9, bl. 5, et. 60, ap. 6
HoursMonday - Friday: 9:00 - 18:00
Saturday: 10:00 - 14:00

Contact Us

We have answers to your questions. We are here to help you with anything you need regarding your windows.

AddressStr. Constantin Brâncuși nr. 9, bl. 5, et. 60, ap. 6
Working HoursMonday - Friday: 09:00 - 18:00
Saturday: 10:00 - 14:00
Sunday: Closed
Preferred ChannelPhone or WhatsApp for quick consultation.

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